Reviews
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Horrible experience - bad service
03/17/2010I couldn’t be more disappointed. we drove nine hours through the night (spring training) and when we arrived we were told that our room had been given ...
I couldn’t be more disappointed. We drove nine hours through the night (spring training) and when we arrived we were told that our room had been given away. We booked, and paid for, the room for four consecutive nights and we were told our room for the first night was given to someone else who came in earlier. We asked to speak to a manager and he told us we were out of luck even though we had already paid for the room. It was about eight in the morning and they told us they could not guarantee us a room until 3pm but it might be ready earlier. The manager was rude and wouldn’t even take our phone number to give us a call to tell us when our room would be ready. He said we would have to check back periodically. We left and stayed at a different hotel because we could not believe the horrible level of service this Crowne Plaza provided.
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Great Hotel
10/05/2009Convenient location. front desk was very friendly.
Convenient location. Front desk was very friendly.
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It was acceptable
06/30/2009Not that great. just acceptable.
Not that great. Just acceptable.
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best beds in the business
06/29/2008I had not stayed at crowne plaza airport before, but always used the crowne plaza on i 17 and peoria before several times due to the marvelous beds and sheets ...
I had not stayed at Crowne Plaza Airport before, but always used the Crowne Plaza on I 17 and Peoria before several times due to the marvelous beds and sheets and feather pillows. I was sorry to see they no longer provided eyeshades this time, but the spray bottle of lavender mist and the CD that is conducive to sleep were provided in the organza bag at the foot of our beds and the heavy curtains plus clip held back the light--a must w/ jetlag. While not as big or quite as fancy as the Crowne Plaza on I 17, this one is very nice, too ?and just a hop skip and a jump from the airport. The front desk and the shuttle driver went out of their to help me when I needed to locate my car in a nearby lot but was too jetlagged to remember where. The breakfast area was on the dark side and they were out of black tea but the buffet was fresh and appealing and the eggs were made to order on the spot. The lobby had 3 computers w/ free Internet access and I could pull up Internet in my room, too. But I really like the location, and am planning to book a room next week on my next business trip, too. I see that Starbucks is open there M-F, and I hope they extend their hours to include weekends, soon, too.
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Good price but lacking amenties
05/21/20081. hotel staff most helpful i have seen in long time (the good part). 2. don't even give coffee in morning. even motel 6 does that. 3. no breakfast ...
1. Hotel staff most helpful I have seen in long time (the good part). 2. Don't even give coffee in morning. Even Motel 6 does that. 3. No breakfast other than their resturant. 4. No ice on my floor for 5 nights. 5. Smokers allowed to pollute entry area. Almost gaged from smell of smoke. 6. Entry area dirty too. Did not clean over weekend. Ashtrays overflowing. 7. Elevator to parking area dirty and disgusting. 8. Room card malfunctioned during stay. 9. Drains in tub slow. 10. On positive side room clean 11. Maids did not replace used towels...I had to track them down and get towels from them. 12. "Business" center is two computers wit the nastiest keyboards I have ever seen against outside wall in lobby. Wanted to wash after each use. Note: Got fairly cheap price but if I paid their prices I would have had a fit as it was barely worth what I paid.
